Testimonials & Case Studies

To help you make a decision to use our service, please review these case studies from customers that have had success with our service.

It was really a game-changer for us. With this service, we have a very low rate of unsatisfied guests.

Brittany Platt Director of Marketing Torchy's Tacos (60 locations in 3 states)

Read case study

The customers love it. They absolutely adore it. It's very powerful. It's a must-have tool for every restaurant owner to run their restaurant in a proactive way.

Roland Laurenzo President Laurenzo's El Tiempo Cantina (11 locations, customer since 2012)

Read case study

In a recent survey, 100% of our customers
said they would recommend TalkToTheManager
to another business owner/manager.

At P. Terry's, we value quality service as much as our quality products and ingredients. TalkToTheManager has allowed us to extend our customer service beyond the cash register and drive-through window, to connect with customers at home or on-the-go.

When we opened our first location ten years ago, our goal was to form lasting relationships with our neighbors and community, just like any small-town burger joint. Now, with almost a dozen locations in the Austin area, we are still able to maintain that service standard through TalkToTheManager.

Reagan Tankersley Customer Relations Specialist P. Terry's Burger Stand

TalkToTheManager is an extremely useful tool to maintain and develop excellent customer service and satisfaction. Far exceeded our expectations!

Paul Brady President/Founder Brady Family Restaurants, Inc. River City Grille

TalkToTheManager allows me the opportunity to hear directly from my customer. Sometimes allowing me the opportunity to respond to a problem while they are still in the building.

Dustin & Morgan Rallison Owners The Rusted Spoon

It's an incredible program. You can handle issues in real-time which diffuses the situation if it's a negative comment. We can quickly respond and make sure everyone is taken care of.

Susan Levy Communications Coordinator Native Health

As a marketing agency, we have many restaurant clients and they all LOVE TalkToTheManager. It allows them to connect with both satisfied and unsatisfied customers in a way that's quick and non-intrusive.

Since our clients have started promoting the system, they have had the opportunity to fix many situations they may not have known about otherwise.

The system is quick, easy to use, and we will certainly be customers for life!

Chris McCarty President Einstein Marketing Concepts

TalkToTheManager has been the ideal way for our business to bridge the gap between the customer and the manager. TTTM gave us the opportunity to address any complaint a customer had before it was posted on a review site.

The ability to respond immediately to a customer complaint has vastly improved our business and generated immense positive feedback throughout our community.

Kevin Taylor Director of Strategic Planning US Dry Cleaning Services Corp.

An excerpt from the CBC's Spark Podcast back in 2012. Jen Young from Serendipity Cafe was our first customer. 12 years later, she still is.

or download the mp3 (length: 1 minute, 0.8 MB)

Jen Young Co-Owner Serendipity Cafe & Lounge

TTTM has been a pleasant surprise, a perfect way to connect with guests during and after their meal. At first we were skeptical, but the guests that use it enjoy the connection - and those that don't probably don't even notice. The ability to have a response directly from an owner is something that no guest has ever experienced before - and they love it!

Nick Vivion Owner Booty's Street Food

TalkToTheManager has been a great way for us to learn exactly what our residents need and want before they get upset and go online to post a bad review. It is an immediate outlet for our residents to vent therefore, we have seen a drop in our resident complaints and online negative reviews. Great service!

Garrett Salk Asset Manager Sherman Residential (Property management)