Advanced Performance Analytics
Our analytics service is truly amazing. We provide straightforward analytics and actionable insights into your business: where you're doing great and where your organization and staff need improvement.
With TalkToTheManager™ analytics, you'll be able to get a view of the entire organization, individual locations, and even individual manager performance.
Advanced Performance Analytics Demo
Running time: 19 minutes, 37 seconds
Performance Indicators Available
- Customer message & manager reply volume
- Sentiment analysis of customer messages (positive/negative)
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Customer message categories (and sentiment of category):
- staff
- product
- menu
- cleanliness
- timeliness
- location
- value
- accuracy
- ambience
- average management response percent
- average management time to respond
- percent of negative communications that turned positive
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best/worst times of:
- day (by hour)
- day of week
- day of month
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all stats segmentable by:
- all locations
- single location
- managers on duty at a location
- custom and predefined date ranges from single day (with per-hour granularity) up to all-time
- Printable graphs
- Save graphs as a PDF, png, jpeg, or svg
Organizational Views (location granularity)
These screenshots show each location, sentiment of customer messages, categories of messages, and much more.
Click for a full, zoomed view of these screenshots.
Single Location Views (manager granularity)
These screenshots show metrics for a selected location: sentiment of customer messages, categories of messages, individual manager performance and much more.
Click for a full, zoomed view of these screenshots.
