Text with Customers
93% of customers who are dissatisfied at a business will say nothing. They just never go back.
Wouldn't it be great if your customers had a way to communicate a complaint to you privately, and anonymously, but in a way that you can still respond before they leave and make sure you set things right?
Now you can. With TalkToTheManager.
When you use TalkToTheManager, all a customer has to do is pick up their cell phone and text their comments using a special phone number we provide for your business.
- no apps to install
- no software
- no hardware
- no integrations
How It Works
We provide a dedicated phone number for you to display at your business.
Customers text their comments to the phone number. You won't see their number.
We forward the comments to management by text message or email.
Management can reply to the customer immediately. Customers won't see manager phone numbers.
Benefits
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Uncover hidden issues and reply in real-time. |
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Retain customers you would have lost and show customers you care. |
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Save money by discovering improvements to operations. |
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Discover what your customers really think. |
Success Stories
It was really a game-changer for us. With this service, we have a very low rate of unsatisfied guests.
Brittany Platt Director of Marketing Torchy's Tacos (60 locations in 3 states)
The customers love it. They absolutely adore it. It's very powerful. It's a must-have tool for every restaurant owner to run their restaurant in a proactive way.
Roland Laurenzo President Laurenzo's El Tiempo Cantina (11 locations, customer since 2012)
The first month is FREE.
Then only $29 per month per location.
No contracts. No setup fees. Cancel online anytime.
Have questions? We're here to help.
